What is automotive Distribution?
As the world’s leading independent automotive Distributor, Inchcape is trusted by manufacturers to manage their brands across global markets. Our differentiated distribution model encompasses every step of the automotive value chain, from getting vehicles and parts from the factory to the customer’s driveway, to offering ongoing support and services throughout the vehicle’s lifecycle. This comprehensive approach ensures that we deliver value, drive sustainable growth, and remain the number one distribution partner of choice for automotive manufacturers.
Inchcape’s route to market
Watch to learn how Inchcape’s differentiated Distribution model delivers value and creates exceptional customer experiences, all while driving sustainable growth for our partners.
Our Distribution model
Discover more about our differentiated offering as the world’s leading independent automotive Distributor. Gain insight into how we operate, what sets us apart, and how we deliver value for our OEM partners.
Pricing, range, spec and inventory management
Shipping, importation, warehousing and preparation
Awareness and demand via online & offline channels
Identify best partners for our retail network
Exceptional omni-channel customer experience
Parts, used cars, servicing and finance & insurance
Product planning
It all starts with product planning. At Inchcape, we use advanced digital tools, data analytics, and consumer insights to determine the best vehicle range, pricing, specifications, and inventory levels for each market we operate in. By aligning product offerings with local market needs, we ensure that manufacturers can maximise their reach and customers can access vehicles tailored to their preferences.
Logistics
Inchcape manages the entire logistics process, from shipping and importation to warehousing and preparing vehicles and parts for sale. Our global logistics network ensures that vehicles and parts are delivered efficiently and by leveraging our expertise in supply chain management, we reduce costs, minimise delays, and ensure a seamless flow of products from the factory to the customer.
Brand & marketing
Building a strong brand presence is essential in today’s competitive automotive landscape. We craft tailored strategies that amplify brand visibility - from digital campaigns to experiential events, we create impactful marketing initiatives that drive engagement and loyalty. Our deep understanding of local markets allows us to adapt global brand strategies to connect with local customers.
Channel management
Inchcape selects the best partners for our retail network, combining third-party and owned retail outlets. By building long-term relationships with our retail partners, we ensure that customers have access to a seamless and consistent experience, no matter where they interact with the brand.
Retail
Through these retail networks, we connect directly with customers, delivering a seamless omni-channel experience across digital and physical platforms. Whether customers are exploring vehicles online or visiting a dealership, our commitment to exceptional customer service guides everything we do, and we use our digital technologies to deliver personalised service.
Value-added services
Finally, Inchcape enhances the ownership experience with a suite of value-added services. From parts and used cars to financing, insurance, and aftersales care, we provide comprehensive solutions that meet the diverse needs of our customers. They not only improve customer satisfaction but also drive retention, ensuring that customers remain connected to Inchcape and our brands throughout their ownership journey.
Inchcape’s differentiated distribution model sets us apart as the world’s leading independent automotive Distributor. By seamlessly integrating product planning, logistics, brand building, channel management, retail, and value-added services, we deliver unmatched value to our OEM partners and exceptional experiences to customers.
Group Chief Executive