Executive, Insurance

Location: Singapore, Leng Kee Road

Job details: Hybrid – Permanent

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? At Inchcape, we're pursuing an ambitious strategy to evolve our global business and lead our industry's transformation.

You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

You'll be set up to deliver your best work and achieve success, with the full backing of your colleagues and mentors -a highly talented and humble team with genuine care for your wellbeing.

What you’ll do

Policy & Operations Management

• Oversee day-to-day operations ensuring smooth process flows and compliance Administer policy servicing inclusive of liaising with partners for underwriting, claims, service support, etc.
• Ensure accuracy and compliance with policy docs and underwriting.
• Work closely with stakeholders to align vehicle launch with premium.
• Prepare and submit reports related to policy sales, renewals, and team performance.
• Responsible for monthly SE performance reports.
• Responsible for monthly EHS submission & monthly site reviews

Customer Management

• Ensure high customer satisfaction through prompt and professional service.
• Oversee customer service quality and service levels.
• Manage cases/feedback, both internal & external inclusive of feedback management
• Collaborate with stakeholders on complaint handling.
• Resolve complaints and maintain strong customer relationships.

Business Development

• Support business development by identifying opportunities to cross-sell or upsell insurance products.
• Assist in designing marketing campaigns and promotional activities to boost sales.
• Analyze market conditions and competitor offerings to recommend product enhancements.
• Assume overall responsibility to set-up digital marketing strategy to drive online business growth.
• Evaluate market trending and competitiveness to maximize growth and drive operational improvements.
• Responsible for full value chain of activities
• Prepare monthly pipeline that will lead to closure and meeting monthly key performance indicators.
• Effective collaborations with internal and external stakeholders

Sales Marketing

• Responsible for lead generation and sales cycle.
• Conduct outbound calls to potential customers, converting leads into sales.
• Participate in all roadshows & campaign drives to amass leads and generate sales

Project Management

• Support/lead in projects.
• Assist in User Acceptance Test (UAT)

GIA & Training management

• Manage training schedule, conduct, and deliver training/briefing for processes, products, campaigns, etc. inclusive of sales induction.
• Handle GIA related administration e.g., CPD hours, registration, deregistration of agents, etc.
• Ensure yearly CPD hours are fulfilled for license renewal.
• Ensure compliance in accordance with agency management framework.
• Assist in internal audits and regulatory reviews.

Others

• Undertake any ad-hoc duties and activities as assigned.

About you

• Diploma/Degree in Business/Marketing or any other general discipline
• At least 3 years of relevant work experience in General Insurance
• Certification in General Insurance i.e., Basic Concepts and Principles, Personal General Insurance, Commercial General Insurance & Health Insurance
• Strong proficiency in Microsoft Office Tools (e.g., Excel, PowerPoint & Word)
• Comfortable with learning and adapting to new systems and transformation.
• Strong stakeholders’ engagement skills, organizational skills, and communication skills
• Resourceful, meticulous, fast, and accurate
• Service oriented, objective driven, team player, disciplined and organised.
• Able to work well in a team setting, results-driven and fast-paced environment.