577 Inchcape sites recognised in Reputation 800 Awards for exceptional customer experience

London, UK – Inchcape, the leading independent multi-brand global automotive Distributor, is pleased to announce that 577 sites worldwide in both our owned and retail partner network have been recognised with the prestigious Reputation 800 Award for outstanding customer service performance in 2024. This means that Inchcape has more than doubled the number of its sites achieving the sought after industry recognition, underscoring Inchcape’s unwavering commitment to customer satisfaction, digital and operational excellence.

Reputation.com, a global leader in reputation experience management, conducts the highly regarded 800 Award annually, compiling reputation scores for businesses across its platform. Locations receiving this award have achieved a score of 800 or higher, reflecting their dedication to delivering exceptional customer experiences throughout the past year.

Regionally, 377 locations in the Americas achieved this milestone, representing 86% of the region’s total sites. In Europe & Africa (EU&A), 114 locations secured an 800+ score, accounting for 43% of the region, while in Asia-Pacific (APAC), 86 locations were recognised, making up 28% of the network in that region.

Liz Brown, Chief Strategy Officer at Inchcape commented:

“We are thrilled to see 577 of our sites globally recognised in Reputation’s 800 Club. This remarkable achievement is testament to our strong collaboration and operational excellence with OEM partners and third-party retail networks. It also reflects our deep understanding of local markets, our technology capabilities which mean we deliver an exceptional omnichannel experience for customers, and the dedication of our people.” 

“Customer satisfaction remains at the core of our business across our retail networks, and these results demonstrate our ongoing commitment to providing a seamless, best-in-class experience both on and offline and with our aftermarket service offering. By actively integrating customer feedback, we continue to raise the bar in automotive retail excellence.” 

The Reputation 800 Award serves as a validation of Inchcape’s continuous efforts to prioritise customer satisfaction and operational excellence across its global network.