- This recognition, awarded by a global firm specialising in digital reputation, reaffirms the company's leadership and commitment to integrating technology, processes, and talent to deliver real value to its customers.
Imcruz – Inchcape Bolivia has been recognised with the Reputation 800 Award, the highest international distinction in customer experience management, granted by Reputation.com, a global firm specialising in digital reputation, with presence in over 100 countries and more than 80 industries. With a score of 842 out of 1,000, the company positions itself as one of the most prominent benchmarks in the automotive sector, not only in Bolivia but also regionally.
The score is based on a comprehensive analysis that considers online reviews, satisfaction surveys, digital visibility, and performance across various touchpoints. The evaluation enables real-time measurement of user perception regarding the experience received.
This result reflects the company's strategic management focused on people and operational excellence, where 93% of its touchpoints, including sales locations and service workshops, exceeded 800 points in the Reputation Score index. This performance confirms our commitment to constantly optimising processes to provide high-quality service and offer our customers the best experience in the market.
Additionally, Imcruz – Inchcape Bolivia ranked fourth among the countries that make up the Inchcape network in the Americas, a region that also achieved a milestone highlight: 377 of its touchpoints —including Bolivia— were recognised with this award, representing 86% of the 577 sites distinguished globally. This achievement reaffirms the strength of the Inchcape model on the continent and strengthens a shared vision of excellence that connects people and markets.
“This recognition is the result of a clear and sustained vision: accompanying our customers with innovative, reliable solutions and a differentiated experience at every step of the journey. It inspires us to continue innovating and to further elevate the standards of the sector in Bolivia,” said Maria Inés Carrasco, Retail & Network Director of Imcruz – Inchcape Bolivia.
With over four decades of experience, operations in seven departments, and a national network of 44 sales and aftersales points, Imcruz – Inchcape Bolivia reaffirms its commitment to the country by promoting sustainable development, constant innovation, and a world-class customer experience.