Inchcape Americas, the leading independent automotive distributor in the region, has been honoured with two of the industry’s most prestigious awards for customer experience management: the Reputation 800 Award and the Reputation Performance Award, presented by Reputation.com, a global leader in digital reputation analytics with a presence in more than 80 industries and over 100 countries.
These distinctions position Inchcape among the companies most highly valued by their customers worldwide. Only organisations that consistently exceed 800 points out of 1,000 on the Reputation Score — a key benchmark in sectors such as automotive, retail, healthcare and financial services — are eligible for these awards. In 2024, 86% of Inchcape’s touchpoints in Latin America exceeded this threshold, achieving a total of 377 individual recognitions, an unprecedented performance for the group.
In addition, at the global Reputation Transform 2025 conference, Inchcape Americas was honoured with the Reputation Performance Award, standing out among companies from all industries for its sustained leadership in digital reputation, trust building and commitment to the voice of the customer.
‘These awards reflect the heart of our strategy: to be the best partners for our manufacturers and the best allies for our customers. At Inchcape, we combine world-class technology with deep knowledge of local markets to deliver exceptional experiences throughout the entire vehicle lifecycle,’ said Yanina Castro Sariego, Regional Manager of Loyalty and Customer Experience at Inchcape Americas.
Inchcape’s customer service model integrates platforms such as Reputation.com, Salesforce, DXP and DAP, leveraged by its Digital Delivery Centres (DDC) in Bogotá and Santiago. This technological ecosystem allows us to anticipate needs, personalise our offering and optimise the omnichannel experience in a diverse region such as Latin America.
‘Reputation is not built on promises, but on real experiences. This global recognition validates the work of all our teams in the region and strengthens our value proposition as the preferred operator for OEMs and as a trusted brand for consumers,’ added Castro.
This achievement reinforces Inchcape’s purpose: to power people’s lives in a sustainable way, improving their quality of life today and caring for tomorrow. It does so through a unique proposition that combines advanced technology, human talent and deep knowledge of local consumers.
Reputation.com is the leading global customer experience and reputation management platform. With more than 1 million touchpoints monitored worldwide, its Reputation Score is considered a standard of excellence across multiple industries. The firm has worked with leading companies in automotive, healthcare, retail, hospitality and financial services to turn customer voice into a sustainable competitive advantage.
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Inchcape Americas is recognised for its excellence in customer experience with the highest awards from Reputation.com
Inchcape Americas, the leading independent automotive distributor in the region, has been honoured with two of the industry’s most prestigious awards for customer experience management: the Reputation 800 Award and the Reputation Performance Award, presented by Reputation.com, a global leader in digital reputation analytics with a presence in more than 80 industries and over 100 countries.
These distinctions position Inchcape among the companies most highly valued by their customers worldwide. Only organisations that consistently exceed 800 points out of 1,000 on the Reputation Score — a key benchmark in sectors such as automotive, retail, healthcare and financial services — are eligible for these awards. In 2024, 86% of Inchcape’s touchpoints in Latin America exceeded this threshold, achieving a total of 377 individual recognitions, an unprecedented performance for the group.
In addition, at the global Reputation Transform 2025 conference, Inchcape Americas was honoured with the Reputation Performance Award, standing out among companies from all industries for its sustained leadership in digital reputation, trust building and commitment to the voice of the customer.
‘These awards reflect the heart of our strategy: to be the best partners for our manufacturers and the best allies for our customers. At Inchcape, we combine world-class technology with deep knowledge of local markets to deliver exceptional experiences throughout the entire vehicle lifecycle,’ said Yanina Castro Sariego, Regional Manager of Loyalty and Customer Experience at Inchcape Americas.
Inchcape’s customer service model integrates platforms such as Reputation.com, Salesforce, DXP and DAP, leveraged by its Digital Delivery Centres (DDC) in Bogotá and Santiago. This technological ecosystem allows us to anticipate needs, personalise our offering and optimise the omnichannel experience in a diverse region such as Latin America.
‘Reputation is not built on promises, but on real experiences. This global recognition validates the work of all our teams in the region and strengthens our value proposition as the preferred operator for OEMs and as a trusted brand for consumers,’ added Castro.
This achievement reinforces Inchcape’s purpose: to power people’s lives in a sustainable way, improving their quality of life today and caring for tomorrow. It does so through a unique proposition that combines advanced technology, human talent and deep knowledge of local consumers.
Reputation.com is the leading global customer experience and reputation management platform. With more than 1 million touchpoints monitored worldwide, its Reputation Score is considered a standard of excellence across multiple industries. The firm has worked with leading companies in automotive, healthcare, retail, hospitality and financial services to turn customer voice into a sustainable competitive advantage.