Technician - Mercedes Benz

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

OVERALL JOB PURPOSE

Responsible for performing of service operations (inspections), defined assembly operations, and maintenance repairs with the highest level of quality and efficiency. Promote brand image through reliable and cost-efficient work, precisely maintenance repairs and accessory retrofits while maintaining the value of customer’s vehicle

KEY RESPONSIBILITIES

Service Reception / Work Preparation

• Performs a visual inspection of on-board diagnosis as part of the preliminary diagnosis (quick test).
• Accepts workshop order and checking the contents for completeness.
• Registers all accumulated processing times.
• Uses various checklists during vehicle reception, which make it possible to check and document proper performance of the individual work steps.

Repair / Maintenance

• Researches workshop information and checking it for up-to-date and quality.
• Prepares the equipment for the workplace.
• Performs all maintenance services in accordance with the manufacturer’s specifications and in line with the maintenance schedules.
• Carries out electronic vehicle health check (eVHC) within the DMS system
• Recognizes deviations or unusual wears and initiating add-on work / providing feedback to the Team Leader
• Competent to work on Pathfinder and SDD for secondary diagnosis using guided flows
• Understands the workshop warranty policy and procedures
• Exchanges or replaces defective parts.
• Prepares part for return if it has to be returned for reconditioning, or returning it to customer.
• Checks customer vehicles if it’s been cleaned.
• Documents performed work and returning the workshop order.
• Passes vehicle on and cleaning up the workplace
• Participates in product update and training qualification courses provided by the Training Department.

KEY SUCCESS CRITERIA

Performance

• Achievement of workshop utilisation, productivity, efficiency and retention targets
• Achievement of quality targets (e.g. First Time Fix)

People

• Technician competence (supporting the Aftersales Manager)
• Technician engagement and satisfaction (measured through technician turnover)

Process

• Process delivery and compliance (e.g. health and safety, quality control)

Customers

• Achievement of customer satisfaction targets (e.g. scores on relevant CLP questions)
• Number of customer complaints

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.