Service & Parts Advisor 2

JOB DESCRIPTION

Job Title:  Service and Parts Advisor 2

Reporting Line:  Aftersales Lead 

Direct Report: Job Controller, Foreman, Technician

Department:  Aftersales

Branch:  Katok Point

Salary Band: Band 8

JOB SUMMARY

The Sales and Parts Advisor is responsible for managing customer service bookings, repair orders, and parts coordination to ensure a smooth aftersales experience. The role acts as the key link between customers, workshop technicians, and the parts department, ensuring all service and repair activities comply with standards, meet customer expectations, and support efficient workshop operations.

Duties and Responsibilities

1. Service Advisory (Customer & Workshop Coordination)

• Receive customers and understand vehicle concerns accurately

• Prepare repair orders with clear job descriptions and customer instructions

• Advise customers on required maintenance, repairs, and recommended services

• Provide cost estimates and obtain customer approval before work commencement

• Communicate job progress, delays, and completion status to customers

• Ensure timely vehicle delivery and explain completed work clearly

2. Parts Advisory & Coordination

• Identify, interpret, and supply correct genuine parts based on repair orders

• Check parts availability, pricing, and lead times

• Raise parts requests, issue parts to technicians, and monitor usage

• Coordinate special orders and follow up on back‑ordered items

• Ensure correct parts are billing to repair orders

3. Warranty & Documentation

• Support warranty claims by ensuring accurate repair descriptions and parts usage

• Ensure service and parts documentation complies with warranty policies

• Maintain accurate records in the dealer management system

4. Productivity & Customer Satisfaction

• Coordinate closely with workshop foreman and technicians to meet promised delivery times

• Minimize vehicle downtime caused by parts delays or documentation errors

• Handle customer inquiries, concerns, and complaints professionally

5. Housekeeping & Compliance

• Ensure service reception and parts counter areas are clean and organized

• Comply with dealership policies, standards, and safety guidelines

Qualification Requirements:

Education

• Certificate or Diploma in Automotive Technology, Business Administration, or related field

Experience

• Minimum 2–4 years’ experience as a Service Advisor and/or Parts Advisor

• Dealership experience preferred (Japanese brands advantageous)

• Basic experience with vehicle maintenance, repair workflows, or parts systems

Capability Requirements: 

1. Technical & Product Knowledge

• Basic understanding of vehicles, maintenance schedules, and parts structure

• Ability to interpret repair orders, parts catalogues, and service manuals

• Familiarity with dealership management systems and parts lookup tools

2. Customer & Communication Skills

• Strong customer service and interpersonal skills

• Ability to explain technical information in a clear and professional manner

• Effective coordination with technicians, foreman, and management

3. Operational Skills

• Good planning, organization, and time management

• High attention to detail in documentation and billing accuracy

• Ability to work under pressure in a customer‑facing environment

4. Behavioural Competencies

• Professional appearance and conduct

• Strong sense of responsibility and teamwork

• Customer‑focused mindset with problem‑solving ability

Licensure & Certification

• Valid Driver’s License (appropriate vehicle category) 

• OEM / Manufacturer product training or certification (preferred) 

• Customer service or service advisory certification (if available) 

• Parts management or inventory training (advantage)