Service & Parts Advisor 1

JOB DESCRIPTION

Job Title:  Service and Parts Advisor 1

Reporting Line:  Aftersales Lead 

Direct Report: Job Controller, Foreman, Technician

Department:  Aftersales

Branch:  Katok Point

Salary Band: Band 8

JOB SUMMARY

The Service and Parts Advisor is responsible for managing customer service bookings, repair orders, and parts coordination for electric vehicles. The role serves as the main interface between customers, technicians, and parts operations, ensuring all service, diagnostic, software updates, and parts processes comply with standards, safety requirements, and customer expectations.

DUTIES AND RESPONSIBILITIES

1. Service Advisory (Customer & Workshop Coordination)

• Receive customers and accurately record vehicle concerns related to EV systems, software, connectivity, or general maintenance 

• Prepare repair orders with clear and accurate job descriptions 

• Advise customers on service requirements, maintenance schedules, recalls, and software updates 

• Provide cost estimates and obtain customer approval prior to work commencement 

• Communicate job progress, delays, software update status, and completion timelines 

• Ensure proper vehicle handover and explain completed work clearly to customers

2. Parts Advisory & Coordination

• Identify and supply correct approved parts based on repair orders and diagnostic reports 

• Check parts availability, pricing, and lead times, including special and back‑order items 

• Issue parts accurately to technicians and monitor parts usage 

• Coordinate with workshop and suppliers to minimize downtime due to parts delays 

• Ensure accurate parts billing and record updates in the system

3. Warranty & Documentation

• Support warranty claims by ensuring correct job descriptions, diagnostic logs, and parts usage 

• Ensure documentation for EV components, battery systems, and software updates meets warranty requirements 

• Maintain accurate customer, service, and parts records in the dealer management system

4. Productivity & Customer Satisfaction

• Coordinate closely with Foreman and technicians to meet promised delivery times 

• Minimize vehicle downtime caused by parts shortages or documentation errors 

• Handle customer inquiries, concerns, and complaints professionally and promptly 

• Support customer satisfaction and retention initiatives

5. Housekeeping & Compliance

• Maintain a clean, organized, and professional service reception and parts counter area 

• Comply with EV safety procedures, dealership policies, and operational standards

Qualification Requirements:

Education

• Certificate or Diploma in Automotive Technology, EV Technology, Business Administration, or related field

Experience

• Minimum 2–4 years’ experience as a Service Advisor and/or Parts Advisor

• Previous experience with electric vehicles, hybrid vehicles, or advanced vehicle electronics is an advantage 

• Dealership or OEM aftersales experience preferred

Capability Requirements: 

1. Technical & Product Knowledge

• Basic understanding of electric vehicle systems, including batteries, motors, and vehicle electronics

• Familiarity with maintenance schedules, parts catalogs, and service workflows 

• Ability to interpret repair orders, diagnostics summaries, and software update requirements 

• Knowledge of dealership management and parts lookup systems

2. Customer & Communication Skills

• Strong customer service and interpersonal skills

• Ability to explain technical information and EV‑related information in a clear and simple manner

• Effective coordination with technicians, foreman, and management

3. Operational Skills & Behavioral Skills

• Strong planning, organization, and time management skills 

• High attention to detail in documentation, billing, and data accuracy 

• Ability to work under pressure in a technology‑driven, customer‑facing environment 

• Professional conduct, teamwork, and customer‑focused mindset

Licensure & Certification

• Valid Driver’s License (appropriate vehicle category) 

• OEM product or service training certification (preferred / required as per dealer policy) 

• EV safety awareness or high‑voltage safety training (advantage) 

• Customer service or service advisory certification (if available)

LICENSURE