Collections & Dispute Management Analyst

PURPOSEOFROLE

The O2C Analyst ensures the department operates efficiently thorough the accurate and timely processing of accounts receivable, collection, non-trade billing, dispute management and credit management activities, with all queries (internal and external) addressed promptly and thoroughly. This role plays a crucial role in supporting the O2C team by analyzing data related to the Order-to-Cash cycle. This role requires strong analytical skills and attention to detail to ensure the accuracy of the financial processes.

JOBROLE AND RESPONSIBILITIES:

1. Accurately input and maintain customer and transaction data in the financial systems.
2. Ensure all records are up-to-date and compliant with company policies.
3. Post customer payments, confirming cleared funds and ensuring accurate allocation, investigate and resolve any discrepancies.
4. Full accountability and ownership of the cleared funds process, investigating, and resolving internal and external customer and supplier issues.
5. Liaison with internal and external customers to maximize on time payments and minimize associated business disruption.
6. The other activities that may be required by their management, related to the OTC process.
7. Attend to the information and process evidence requirements that may be requested within the framework of internal or external audits.

QUALIFICATIONS

• Bachelor’s degree Accounting, Business Administration, Finance, Industrial Engineering, Economics, International Business, or related fields.
• +1 year of experience in Order to Cash.
• +2 years of experience in financial operations.
• Knowledge of SAP is valued.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience in Shared Services, fast-moving consumer Goods (FMCG) companies, experience in the Automotive sector is valued and experience working in a multinational and multicultural environment.