Inchcape Costa Rica, responsible for the marketing and distribution of Suzuki, JAC, and Changan, continues to strengthen its operations in the country with the opening of a new Body and Paint Workshop, a facility that will enable faster repairs and specialised customer service.
This opening complements the recent launch of the Vehicle Logistics Centre (VLC), inaugurated in June in El Coyol de Alajuela, where the company centralises the storage, preparation, inspection, and conditioning of vehicles prior to delivery.
"With the opening of this Body and Paint Workshop, we are enhancing our ability to provide faster and more specialised service to our customers. At the same time, the incorporation of the Vehicle Logistics Centre optimises the preparation and distribution of new vehicles, improving the customer experience at every stage," said Carlos Pineda, General Manager of Inchcape Costa Rica.
The new Body and Paint Workshop, located in La Uruca, spans 1,200 square metres, employs a team of 25 specialised colleagues, and has the capacity to service up to 150 vehicles per month. The facility will enable faster aesthetic and structural repairs, strengthening the aftersales service for Suzuki, JAC, and Changan customers.
As part of its operational strengthening, Inchcape launched its Vehicle Logistics Centre (VLC) in June, located in El Coyol de Alajuela. This facility centralises the storage, preparation, inspection, and conditioning of vehicles prior to delivery, streamlining internal processes and expediting distribution to branches across the country.
During April and May, the Vehicle Logistics Centre achieved preparation volumes of 865 and 1,000 vehicles, respectively, as a result of improved operational productivity.
With the incorporation of the Vehicle Logistics Centre and the opening of the new Body and Paint Workshop, Inchcape continues to strengthen its operational capacity in Costa Rica to respond more efficiently to growing demand and deliver an enhanced customer experience.