With more than 500,000 genuine parts, the company ensures the availability of components for the vehicles, trucks, and machinery it markets, thereby optimising after-sales service.
During a tour with journalists, Imcruz – Inchcape Bolivia unveiled the largest automotive spare parts distribution centre in the country, located at kilometre 12 on the northern highway of Santa Cruz. It is equipped with state-of-the-art technology to ensure proper storage, handling, and efficient distribution of the components required by customers nationwide.
From this centre, Imcruz supplies genuine components through a robust network of both proprietary and third-party distributors for all the brands of vehicles, trucks, and machinery it represents in the country, including Suzuki, Mazda, Renault, Subaru, Chevrolet, Changan, and JAC. With more than 500,000 parts available, the company guarantees a swift response to customers' maintenance and repair needs, minimising waiting times and maximising efficiency.
Matías Andreani, Managing Director of Imcruz – Inchcape Bolivia, highlighted that continuous improvements are being made to the warehouse to optimise logistics processes, reduce delivery times, and maintain the excellence in after-sales service that has characterised Imcruz throughout its more than 40 years of history. Additionally, the infrastructure is equipped with specialised equipment specifically designed for spare parts storage.
“We have implemented appropriate service levels and coordination between the operational and commercial areas to ensure that our time and quality standards remain at the highest level. Furthermore, we conduct a thorough review of every material entering and leaving our facilities, ensuring maximum efficiency and precision throughout the process. We also carry out continuous training for our entire team, strengthening their skills and knowledge to adapt to the demands of the current market,” Andreani stated.
Imcruz drives environmentally friendly logistics solutions
The automotive company stands out for its commitment to sustainability and operational efficiency. Currently, this warehouse is equipped with 100% electric systems, LED lighting, and solar panels are being installed to generate clean energy, helping to reduce its environmental footprint. Additionally, it features a water recirculation system that optimises resource usage and collaborates with recycling companies for packaging boxes.
Imcruz continues to work on innovative solutions, such as the implementation of lithium batteries, which offer durability and lower maintenance costs, aligning with its vision of self-sustainable logistics centres. Moreover, the warehouse is certified as an Authorised Economic Operator (AEO) by the National Customs Office,
which not only improves operational efficiency but also ensures the security of goods at every stage of the logistics process, reinforcing the trust of its customers and business partners.
“At Imcruz, our mission is to deliver excellence in after-sales service and ensure the sustainability of our operations. We take pride in meeting our customers' needs quickly and efficiently. Every improvement we implement, from storage technology to the optimisation of our logistics processes, strengthens our leadership in Bolivia's automotive market,” explained Andreani, who assured that they will continue investing in technological innovations and expanding the distribution network, ensuring that after-sales service not only meets but exceeds customer expectations.
If you want to learn more about Imcruz and its brands, you can visit:
– Website: https://www.imcruz.com/
– LinkedIn: https://www.linkedin.com/company/inchcape-americas/
– Our branches: https://www.imcruzcenter.com.bo/sucursales/
About Imcruz
Imcruz – Inchcape Bolivia is a leading automotive company in Bolivia that began operations in 1984. Over its 40 years, the company has grown and added new vehicle brands that stand out in their segments. Currently, Imcruz operates three business units: Imcruz Center, dedicated to customer service and representing seven automotive brands: Suzuki, Mazda, Renault, Subaru, Chevrolet, Changan, and JAC, including advisory services from the selection of a new vehicle to after-sales service. Imcruz Maquinarias, focused on the service and sale of heavy, light, and machinery equipment from renowned brands such as JAC Trucks, Still Komatsu Forklift, and Hangcha Forklift. Autopia, the safest marketplace for those looking to buy or sell used cars. Additionally, Imcruz distributes genuine spare parts and leads, together with various dealerships, the largest workshop network in the country, with seven locations in Santa Cruz de la Sierra, four in Cochabamba, four in La Paz, two in El Alto, and one in the cities of Sucre, Tarija, Yacuiba, Potosí, and Oruro.