Service Advisor – Body & Paint
Deliver Exceptional Customer Care and Vehicle Restoration Excellence
Do you have a passion for customer service, vehicle repairs, and delivering outstanding customer experiences?
Join our team as a Service Advisor – Body & Paint, where you will serve as the primary point of contact between customers and the Body & Paint workshop. You will be responsible for coordinating repair requirements, providing accurate estimates, managing customer expectations, and ensuring vehicles are restored to the highest quality standards.
What You'll Do
- Welcome customers and conduct vehicle inspections to assess body and paint repair requirements.
- Explain repair recommendations, scope of work, timelines, and costs clearly and professionally.
- Prepare repair estimates and coordinate insurance and non-insurance claims processing.
- Open and manage repair orders, ensuring all customer and vehicle information is accurately recorded.
- Liaise with customers, insurance providers, assessors, and workshop teams throughout the repair process.
- Provide regular updates on repair status, target completion dates, and any additional work requirements.
- Coordinate repair scheduling to optimize workshop capacity and vehicle turnaround times.
- Ensure parts availability and work closely with the Parts and Procurement teams.
- Monitor repair quality and conduct vehicle inspections prior to customer handover.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Ensure all repair documentation, approvals, and billing requirements are completed accurately.
- Promote additional services, detailing packages, and value-added products when appropriate.
- Support the achievement of Customer Satisfaction Index (CSI), workshop productivity, and revenue targets.
- Maintain adherence to company policies, manufacturer standards, and safety requirements.
About You
To be successful in this role, you will be:
- A college graduate in Automotive Technology, Business Administration, Engineering, or a related field.
- Experienced in automotive service advising, body and paint operations, collision repair, or customer service environments.
- Knowledgeable in vehicle body repair processes, paint refinishing, and insurance claim procedures.
- Skilled in preparing repair quotations and explaining technical information to customers in a clear manner.
- A strong communicator with excellent customer service and relationship-building skills.
- Highly organized and capable of managing multiple repair cases simultaneously.
- Detail-oriented with strong administrative and documentation skills.
- Customer-focused, proactive, and committed to delivering high-quality service.
- Proficient in Microsoft Office applications and dealership management systems.
- Capable of working effectively in a fast-paced workshop environment.
Preferred Qualifications
- At least 2 years of experience in an automotive service advisor, body shop, or collision repair role.
- Experience handling insurance claims and accident repair coordination.
- Familiarity with dealership operations and manufacturer service standards.
- Valid driver's license.
We Offer You
- A dynamic and customer-focused work environment.
- Competitive compensation and performance-based incentives.
- Comprehensive benefits package.
- Ongoing technical and customer service training.
- Career growth opportunities within the automotive aftersales business.
- Exposure to industry-leading body and paint repair standards and technologies.
Start Your Journey
If you are passionate about delivering exceptional customer experiences and helping restore vehicles to their best condition, we encourage you to apply.
Join our team and play a critical role in ensuring every customer receives professional, transparent, and high-quality Body & Paint services.
Opportunity for Everyone
We are committed to equal employment opportunity and fostering an inclusive workplace where diversity, respect, and collaboration are valued.
Additional Information
Selected candidates will be contacted to begin the hiring process. Additional information may be requested to better understand your qualifications, customer service experience, and automotive industry background.
