Head of Aftersales Americas
Ubicación: Americas
Modalidad: Hybrid
Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Americas, part of Inchcape’s global network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.
Our Commercial Excellence VP is seeking a Head of Aftersales Americas to join our team. In this position you will be responsible for defining the Regional Aftersales Strategy and setting common standards across markets, driving sustainable growth in parts and service throughout the aftersales journey, in alignment with Optimise and Accelerate+ priorities.
What you’ll do
- Define and lead the Regional Aftersales Strategy, establishing standards, operating models and governance mechanisms across markets.
- Create and lead the Regional Aftersales Center of Expertise, consolidating knowledge and scaling best practices, tools and methodologies across the region.
- Act as a strategic partner and challenger to market Aftersales leaders, driving the development of the spare parts business and overall Aftersales management to ensure profitability, a strong customer experience and higher retention.
- Drive regional performance through the definition and monitoring of key KPIs, optimizing profitability, operational efficiency and customer experience.
- Align and manage regional and local stakeholders, influencing in a matrix environment to ensure consistent results across the region.
About you
To be successful in this role you will be:
- 5+ years of experience in commercial areas, business development, or product management in industries with complementary service or related.
- At least 3 years in leadership roles (management level).
- Experience leading process standardization and the implementation of best practices, managing strategic projects with a strong results-driven focus.
- Advanced English level
We offer you
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfill your aspirations.
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.
Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.
About us
Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at
www.inchcape.com
Additional information
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role
