Sales Roles
Job Title: Sales Executive
Location: Brunei Darussalam
Job Details: On site - Permanent
Salary: Band 8
Do you want to lead in a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.
Join Imperial Motors Sdn Bhd, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.
Our Sales department is seeking a Sales Executive to join our team in Brunei Darussalam. In this position you will play a pivotal role in executing our bold vision, delivering outstanding experiences for our customers, colleagues and partners. You’ll empower and inspire a high-performing, collaborative team of diverse and talented professionals, driving performance and championing innovation and fresh thinking to deliver on our accelerate+ strategy.
What you’ll do
Sales Administration
- To achieve the sales target by promoting and selling used vehicles.
- To achieve the customer prospects quota with constant, follow up and monthly sales conversion rate.
- To manage vehicle sales process through Vehicle Sales Order System (VSOS), i.e., update customer information, bookings, extensions, etc.
- To ensure the customer loan application documentation is properly completed and approved by Finance companies, to achieve the target collection period of 15 days from invoice date.
- To comply with Vehicle Delivery procedure and always complete the checklist.
- To make follow-up calls to customers after delivery in accordance with Inchcape practice and obtain feedback and track any complaints that might arise through Customer Tracking Form.
- To adhere to showroom duty roster and housekeeping.
- To record the Trade Plates usage in the Control Book.
- To assist the Sales division in organizing and manning various roadshows and promotional campaigns throughout the Marketing calendar year.
- To attend sales training and courses conducted by the company.
- Sales Service Index (SSI)
- To provide excellent customer service to all customers to achieve the Inchcape Sales Service Index of 92%.
- To practice the IA cultures of Brilliant Basics and provide Magic Moments for the customer to enjoy the ultimate customer experience every time and everywhere.
- Perform the BIG 4 Actions (Access, Greeting, Acknowledgement and Test Drive).
- Achieve the Net Promoter Score (NPS) with constant customer service provided to both Buyer and Non-Buyer.
Routine Operations
- Ensures proper documentation of all receiving activities.
- Ensure and practice the outmost protection of office confidentiality.
- Ensures the security and maintenance of a clean and organized filing system.
- Assists in monthly inventory counts and reconciliation.
- Provide a friendly, courteous, and professional service always.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up.
- Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety.
- To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards.
- To comply with local legislation as required.
- To attend training sessions and meetings as and when required.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs.
- Maintains positive guest and colleague interactions with good working relationships.
- Exercise responsible management and behaviour always and positively representing the company.
- Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company.
About you
- Diploma Holder or equivalent with 1 year work experience in sales, consulting or customer-facing roles. OR
- Completed BGCE ‘O’ Level with 2-3 years’ work experience in sales, consulting or customer-facing roles.
- Strong communication and interpersonal skills.
- Ability to identify customer needs and provide appropriate solutions.
- Excellent negotiation skills and a results-driven mindset.
We offer you
- Opportunities for growth. Learn, grow, and build your career in an international
- group with exciting prospects ahead. You'll be empowered to thrive and make a
- significant impact in a dynamic global business.
- We care about well-being. We offer an additional benefits package to help
- maintain a work-life -balance.
- Events, entertainment, discounts, and many more perks!
- The chance to work with some of the most renowned automotive brands.
- Join us and experience what it's like to work in a dynamic and driven team that equally values your professional skills and personality!
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
Opportunity for everyone
At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com.
Imperial Motors, as an Inchcape Brunei entity, is built on the same foundation of operational excellence, customer trust, and aftersales expertise that customers have come to expect from NBT Brunei, Bravo Auto, and Inchcape Services. Across all our portfolios, our commitment to distribution excellence and customer care remains consistent and unwavering.
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.
