Regional Aftersales Performance Lead
📍 Location: One of our Europe & Africa markets
🏢 Work mode: Hybrid
📄 Contract type: Permanent
💶 Salary range: 5200 - 6600 € gross
Regional Aftersales Performance Lead will support the development and execution of Inchcape's global aftersales strategy and regional initiatives by driving performance management, operational governance, reporting excellence and continuous improvement initiatives across all markets in Europe & Africa.
The role will act as the principal operational and analytical lead for the Optimise aftersales function in the region, ensuring consistent performance measurement, identification of improvement opportunities and effective deployment of standards, playbooks and best practices.
WHAT YOU’LL DO
- Lead the implementation of regional aftersales KPI frameworks and reporting cadence.
- Analyse performance trends across markets and identify risks and opportunities.
- Produce monthly, quarterly and annual performance reviews.
- Support implementation of aftersales playbooks, standards and operating frameworks.
- Drive data-led analysis of revenue growth opportunities.
- Support market aftersales teams and performance improvement plans.
- Optimise reporting tools, systems and data governance.
- Promote continuous improvement and data-led decision making.
ABOUT YOU
To be successful in this role you will be:
- Strong experience and expertise within automotive or motorcycle aftersales.
- Strong understanding of workshop operations, parts operations and customer retention.
- Experience managing performance through KPIs and structured reporting.
- Advanced Excel capability and strong Power BI or equivalent business intelligence experience, aligned with advanced analytical and reporting skills.
- Strong financial and commercial analysis capabilities.
- Excellent stakeholder management and communication skills.
- Analytical, structured and proactive mindset.
- Experience working across multiple markets desirable.
WE OFFER YOU
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth and inclusion. Through meaningful work, continuous learning and a compelling rewards package, we create an environment where you can succeed and fulfil your aspirations.
Alongside global opportunities, you will benefit from a strong local rewards package. We care about your wellbeing both at work and outside of it, and we will support you through:
✔️ Care for your wellbeing and safety
- Private health, life & accident insurance (24/7) and confidential psychological support.
- Financial assistance during significant life events (weddings, birth of a child, etc.) .
✔️ More time for moments that matter
- Additional paid leave for your birthday, studies, volunteering, marriage, and long-term service .
✔️ Opportunities to grow and create
- Access to training platforms, mentorship, and internal career paths.
- Up to 2 hours per week of dedicated learning time during work hours.
✔️ An engaging community and other benefits
- A pet-friendly office, team events, holiday gifts, and exclusive discounts on vehicles and services .
- A dynamic international environment with annual salary reviews to ensure competitiveness.
START YOUR JOURNEY
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.
Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
OPPORTUNITY FOR EVERYONE
Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.
ABOUT US
Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com
In Lithuania, we proudly represent BMW, BMW Motorrad, MINI, BYD, Ford, Jaguar, Land Rover, Mazda and BravoAuto brands, offering customers new and used vehicles, aftersales services, insurance and financing solutions.
Together with nearly 400 colleagues, we are creating an ambitious, inclusive and dynamic organisation. Inchcape is for everyone — your ideas, your uniqueness and your growth matter here.
ADDITIONAL INFORMATION
Information on how we process candidate data and your rights:
🔗 Inchcape Motors Privacy Notice: im_kandidatu-privatumo-pranesimas_20240410.pdf
🔗 Inchcape Auto Privacy Notice:Kandidatų privatumo pranešimas - BMW Inchcape
We will contact only selected candidates.
To ensure that our team members meet the highest standards of integrity and reliability, we may request additional information during the hiring process.
