Body Technician

JOB DESCRIPTION

Job Title: Body Technician

Reporting Line: Service Manager/Assistant Service Manager

Department: After Sales

Branch: Gadong Branch

Salary Band: BRN B9_45-BRN Band 9_45

JOB SUMMARY

Responsible for carrying out all levels of body repair work—ranging from light to super heavy—according to Toyota repair standards and timelines. This role requires a high level of workmanship, attention to detail, and accountability to ensure the quality and integrity of every repair.

DUTIES AND RESPONSIBILITIES

1. Day to Day Operations

• Perform body repair and panel beating tasks including light, medium, heavy, and super heavy repairs in line with Toyota standards.
• Use appropriate tools and techniques to restore vehicles to factory specifications.
• Ensure all repair jobs are completed within the standard timeframes and communicate any potential delays or issues to the Foreman or Leadman promptly.
• Maintain a zero repeat repair or back job rate by ensuring high-quality, first-time-right repairs.
• Prevent errors in part ordering by diagnosing damage correctly and completely ensuring zero return or cancellation of ordered parts.
• Conduct thorough assessments of vehicle damage to avoid misdiagnosis and ensure proper work planning.
• Follow all workshop safety protocols and uphold workplace cleanliness and organization.
• Support team efficiency by working collaboratively with colleagues and contributing to continuous improvement.

2. Other Task

• Perform any other reasonable request or work task as allocated by the department manager and other senior management.

3. Quality Control

• Enforce and implement all policies, procedures and systems of workshop operations based on the BP Global Standards/Inchcape Standards.
• Monitor job quality through quality control inspections, comeback reports and complaints.
• Target market development for the periodic maintenance and repair work/target market segments.
• Monitor service shop environmental and safety issues.
• Maintain regular contact with BP Principal (distributor and Inchcape). 

4. Action Oriented

• Demonstrated enthusiasm, drive, and determination to get ahead and pursue goals energetically; shows self-confidence and optimistic outlook; acts initiative and takes responsibility for one’s own work and for the safety of others.  

5. Adaptability

• Shows awareness for one’s own strengths and weaknesses’ works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports changes initiative; adapts or changes one’s opportunities to improve; can absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.

6. Communication

• Encourages communication throughout the organization; shares information with others and clearly communicates awareness of strengths and weakness and admits mistakes; and maintains relationships with people at all levels in the organization. 

7. Customer Focus / Quality

• Focuses on identifying and meeting customer’s needs by taking their interests and complaints seriously; Delivers prompt, efficient and personalized service; Shows empathy and understanding for others’ views and attitudes; and ensures professional, high quality work standards are met; Accepts criticism without hostility or defensiveness and uses it constructively to move forward. 

8. Time and Task Management

• Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; Respects and follows company policies; shows organizational commitment; Ensures safety at the workplace;  
  how receptiveness to being managed and co-operate willingly; Demonstrates detailed job knowledge. Manual; ability and technical expertise in one’s own area. 

9. General

• Ensures proper documentation of all receiving activities. 
• Ensure and practice the outmost protection of office confidentiality. 
• Ensures the security and maintenance of a clean and organized filing system. 
• Assists in monthly inventory counts and reconciliation. 
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow-up. 
• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety. 
• To report for duty punctually wearing the correct uniform. 
• To maintain a high standard of personal appearance and hygiene and adhere to the company and department grooming standards. 
• To comply with local legislation as required. 
• To attend training sessions and meetings as and when required. 
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to their departments/areas if required, to meet business demands and service needs. 
• Maintains positive guest and colleague interactions with good working relationships. 
• Exercise responsible management and behavior always and positively representing the company. 
• Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the industry, and company. 

QUALIFICATION REQUIREMENTS:

Education & Experience

• Minimum Education: Completion of a certified Automotive Course.
• Experience: Minimum of 3 years of hands-on experience in panel beating/body repair within the automotive industry.
• In-depth knowledge of vehicle body structures and repair techniques.
• Familiarity with Toyota repair standards is highly preferred.
• Strong diagnostic and problem-solving skills with attention to detail.
• Good time management and ability to work under pressure to meet deadlines.
• Commitment to safety, quality, and team collaboration.
• Physically fit and able to perform tasks requiring prolonged standing, lifting, and manual work.

Acquired Skills

• Knows correct name of body parts and vehicle body construction.
• Can carry out simple surface panel repair by his/herself.
• Can carry out putty application by his/herself.
• Can carry out welding by his/herself (Spot weld, CO2-MIG weld [plug welding, butt welding, lap welding] correctly).
• Equipped with basic knowledge of body structure
• Understand and knowledgeable on procedure to repair damage vehicle
• Can perform removal and installation of vehicle parts
• Can carry out putty application and putty shaping
•  Can perform body repairs in timely manner
•  Able to understand job instructions in English Language

Licensure

• Drivers License “Class 3”