News | November 3, 2017

Inchcape UK: Inchcape fleet solutions achieves a distinction in the ServiceMark accreditation from the Institute of Customer Service

Inchcape Fleet Solutions is delighted to announce that following a rigorous assessment it has achieved a Distinction in the ServiceMark accreditation from the Institute of Customer Service (ICS).

Inchcape Fleet Solutions holds a unique position as the only Fleet Management provider in the UK to have been awarded this prestigious and coveted ServiceMark accreditation from the UK’s foremost authority on customer service. Achieving the highest accolade clearly demonstrates Inchcape Fleet Solutions’ commitment to lead in customer experience.

Inchcape Fleet Solutions was praised by the ICS assessor for ‘demonstrating a strong commitment to customer service excellence at all levels’. The assessor was particularly impressed by the strong customer focused culture, remarking that: “whilst staff spoke highly of the positivity in the workplace and it was clear they had a good deal of fun at work too, there was no complacency. Everyone was serious about doing a great job, driving improvement and delivering the best outcome for their customers.”

Matthew Rumble, Director and Head of Business at Inchcape Fleet Solutions, commented:
“We are delighted with the assessment result. In particular, achieving a Distinction demonstrates that encouraging our employees to take ownership of improvement areas is helping us to better serve our customers at every touchpoint.

“I would like to acknowledge the hard work and customer focus demonstrated throughout the business which has contributed to receiving this accreditation. Our aim now is to build on this success and continue to lead the way for others.”

Inchcape Fleet Solutions (IFS) has been providing flexible fleet management solutions to Corporate, Public and Non-profit sector customers throughout the UK for more than 50 years and has grown to become one of the UK’s leading fleet management companies, currently managing in excess of 53,000 vehicles.