The Global Mobility Transition,

Delivered Locally.

Sustainability Report 2023

Read Inchcape’s 2023 Report detailing a year in which we’ve enhanced our approach to sustainability, adding significant focus to our role in the mobility transition.

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Inchcape Sustainability Report 2023 (pdf)
  • Our expertise lies in enabling efficient market routes between mobility partners and the countries where we operate, providing crucial, unique insights for our partners.

    Mike Bowers Group General Counsel and Chief Sustainability Officer

The mobility transition

As one of the most disrupted industries worldwide, the automotive sector faces transformative shifts driven by consumer trends, regulatory pressures, emerging technologies, and evolving supply chains. The need to reduce global emissions produced by the industry is being met by new low-carbon technologies, changes to infrastructure, and shifts in the modes through which transport is delivered.

Our role

This upheaval – termed the ‘mobility transition’ – is acknowledged for its risks, but also brings unique opportunities for Inchcape to play a pivotal role in steering the course towards sustainable mobility. And we recognise that engaging with and responding to these opportunities is what our stakeholders are asking of us. In our materiality assessment conducted this year, which collected inputs from over 1,200 individuals, ‘Sustainable Mobility’ emerged as Inchcape’s leading priority.

How we collaborate

The talent of our people worldwide is at the core of our ability to understand markets and support partners and customers, with a dedicated colleague base of around 22,000 worldwide supplying local expertise and knowledge of their communities. We aim to use our experience and data to serve as a source of expertise for multistakeholder understanding of the transition.

Responsible Business Framework

Designed collaboratively with our markets, for ownership and delivery by our teams locally, our Responsible Business framework – built around our four pillars, is a fundamental part of how Inchcape creates sustainable value for all our stakeholders and we are continually adjusting the focus of the work under each pillar to ensure alignment with our sustainability ambition of ‘The Global Mobility Transition, Delivered Locally’.

Our four pillars

Our approach to Sustainability is organised under our four pillars: Planet, People, Places and Practices.

Recognising the environmental impact of our industry

The Planet pillar drives our efforts to address climate change, reduce our emissions, and transparently report on our effect on the environment and the likely impacts of climate change upon our business.

  • Providing the lowest carbon route to market for our partners
  • Improving our energy efficiency
  • Contributing to the circular economy

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Promoting a safe and healthy working environment based on an inclusive and diverse culture

The exceptional talent of our people worldwide is the foundation of our business. Through the People pillar, we aim to create a safe, inclusive workplace, in which talent is recognised and where colleagues can achieve their full potential.

  • Developing the talent and skills to deliver future success
  • Ensuring an inclusive and diverse culture
  • Creating a workplace focused on health, safety and wellbeing

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Positively contributing to the communities where we operate

We want to ensure that our communities positively benefit from the presence of Inchcape. To drive effective change, we undertake market-driven and locally-tailored initiatives, focusing on the individual needs of the communities in which we operate.

  • Safe mobility
  • Inclusive mobility
  • Social mobility

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Operating ethically and responsibly

Our Practices pillar focuses on constantly strengthening our conduct, policies and controls, while respecting the regulations of the markets in which we operate. Upholding world class standards, we guide our global workforce to operate ethically and responsibly across all our markets.

  • Ensuring strong conduct and ethics worldwide
  • Maintaining robust governance practices and reporting policies
  • Securely handling personal data and information

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Our accomplishments

CO2 reduction Scope 1 & 2


overall vs. 2019 baseline
Women in senior leadership


vs 22% in 2022
Road safety initiatives


rolled out in all regions
Code of conduct rolled out in


markets across the world