News | February 1, 2024

Inchcape Wins 263 Prestigious Reputation 800 Awards for Exceptional Customer Experience

London, UK – Inchcape, the leading independent multi-brand global automotive distributor, is pleased to announce that 263 sites in its global retail network have been recognised with the prestigious Reputation 800 Award for their exceptional customer service, up from 193 in the prior year., a global leader in reputation experience management, conducts the highly regarded 800 Award annually, which involves compiling a database of Reputation Scores for every business on the Reputation platform. Those local sites that have received an award have achieved a score of 800 or higher due to their focus on delivering exceptional customer satisfaction scores throughout the past year.

“We are thrilled that 263 sites in our global network have been recognised in Reputation’s 800 Club. This is a testament to our strong partnership with OEMs, our deep local market knowledge and the commitment of our people and retail network partners to delivering fantastic experiences to our customers,” said Mark Dearnley, Chief Digital Officer at Inchcape.

“This achievement reinforces our belief that a positive, seamless omnichannel customer experience and the integration of customer feedback is central to our success. In partnership with our OEMs, we will continue to uphold the highest standards in delivering a best-in-class automotive omnichannel experience,” he added.

The award underscores Inchcape’s commitment to delivering on its brand promise by actively listening to and acting upon our customers’ feedback.

Inchcape recognises the importance of collecting, understanding, and applying customer feedback to maintain a high level of customer satisfaction across its global network. The Reputation 800 Award serves as a validation of the Company’s ongoing efforts to prioritise the customer experience and through the delivery of the Group’s digital and advanced data capabilities.