How our digital, data and analytics capabilities power customer excellence
Inchcape’s ability to deliver excellent customer experiences at scale is built on a unique combination: advanced digital tools, data-driven platforms and the local expertise and experience of our people.
Our digital tools allow Inchcape to create seamless, engaging and connected experiences for customers, from intuitive online platforms that help them interact with our brands, to personalised in-store journeys that match their preferences and enhance efficiency. This includes tools like Reputation.com which provides our teams with the ability to measure customer feedback, compare performance across locations and continuously improve the customer experience.
In recognition of our commitment to exceptional customer experiences, last year more than 577 sites across Inchcape’s own and retail partner networks earned the prestigious Reputation 800 Award. With 377 of these sites in the Americas, we recently spoke to some of our colleagues in Latin America to explore how they use Reputation.com and data-driven insights to deliver exceptional experiences for our customers.
Inchcape's digital, data and insights capabilities
We are incredibly proud of the customer satisfaction scores that our owned and third-party retailers achieve in partnership with Inchcape. We will continue to use innovative technology and digital solutions to deliver an exceptional customer experience, and we look forward to further raising the bar in the years ahead with our retail partners.
Romeo Lacerda Inchcape's Chief Commercial Officer