Inchcape Americas wins Reputation Performance Award for delivering exceptional customer experience

Inchcape is proud to announce that our Inchcape Americas team has won the prestigious Reputation Performance Award at the 2025 Reputation Transform Conference. This global event has over 100 participants, and the award recognises organisations that have achieved outstanding Reputation Scores by consistently engaging with customers, generating feedback, and building trust.

Delivering best-in-class customer service is an integral part of the way we do business at Inchcape, and this award reflects our commitment to providing seamless omnichannel experiences, powered by our people and our advanced digital capabilities. By leveraging our digital tools, including Reputation.com, we’re able to uncover valuable insights into what matters most for our customers and how we can continue to elevate their experience at every stage of the customer journey.

Romeo Lacerda, Chief Commercial Officer at Inchcape, said: “We’re proud of our reputation for delivering an excellent omnichannel experience for our customers, and this award reflects the commitment of our inspiring colleagues in the Americas and in our Digital Delivery Centres. Congratulations and thank you to our team, particularly to Yanina Castro, who continuously prioritise customer satisfaction and operational excellence, on this outstanding achievement.”

We’re also pleased to recognise Jessica Doherty, Inchcape’s Group Head of Digital Marketing, who was a finalist for the Rising Star Award, that celebrates individuals who are making a significant impact in customer experience and reputation management.

These awards at the Reputation Transform Conference build on the recognition Inchcape received earlier in this year when 577 sites, in both our owned and retail partner network, received the prestigious Reputation 800 Award for outstanding customer service in 2024.

With the dedication of our incredible Inchcapers combined with data-driven insights and cutting-edge digital capabilities, we will continue to raise the bar in customer service excellence.