High-integrity route to market
The Practices pillar is about doing business the right way – with integrity, consistency and accountability across all markets. We are future-proofing our business practices by strengthening our policies, Code of Conduct, and cybersecurity. As Inchcape grows and enters new markets, maintaining high ethical standards is critical to our long-term success.
Operating our business with integrity is about creating the right conditions for people to act responsibly, every day.
Rajvi Kothari Group General Counsel
Running our business with world-class operational standards
Operating in 38 markets, Inchcape upholds high ethical standards, ensuring every colleague understands their responsibilities.
Our global Code of Conduct is embedded into our onboarding processes and is easily accessible via our People Hub and Intranet. To strengthen awareness and accountability, we mandate Code of Conduct training for all colleagues, including those joining through acquisitions. In years between full updates, re-attestation is required. Our refreshed Code and global training programme will launch in September 2025, reinforcing our commitment to clear oversight and strong ethical governance at every level.
Learn more about our updated Code of Conduct in the latest Sustainability Report and explore our Whistleblowing Framework here.
Ensuring high integrity in our supply chains
Procurement plays a key role in delivering a sustainable, ethical route to market for our OEM partners and customers. We’re working closely with suppliers to ensure they meet ethical, environmental and operational standards – while also driving continuous improvement across our global value chain.
In 2024, we strengthened procurement governance by rolling out a centralised digital system, improving standardisation, efficiency and transparency across all markets.
Read our modern slavery statement here.
Fostering open dialogue through the Open Doors Policy
In 2024, our Americas region introduced the Open Doors Policy, to encourage colleagues to speak directly with their line managers or trusted leaders when they have concerns, questions or suggestions.
Early feedback shows strong awareness of how to raise concerns, while managers report an increase in open, constructive conversations within their teams.
The Americas is serving as a pilot, with plans for expansion across Asia Pacific, Europe & Africa, and our Group offices in 2025. This reflects Inchcape’s commitment to a consistent, people-first approach to communication across all markets.
Strengthening data privacy and cybersecurity
As a data-led business, protecting our information systems and customer data is paramount. We continue to invest in robust cybersecurity infrastructure, regular audits and colleague training to foster a strong security culture.
The measures we take embed data privacy across our operations, reinforcing responsible business practices, data protection and transparency.
Read more about our governance policies and practices in the Annual Report and learn more about the progress of our Practises pillar in our most recent Sustainability Report.
Our 2024 highlights
- 10,000+ colleagues completed re-attestation for our Code of Conduct
- Open doors policy launched in the Americas, boosting direct dialogue and strengthening trust across teams
- New GHG and sustainability questionnaires for all suppliers to improve visibility of indirect emissions
- Enhanced cybersecurity training and controls across our global operations
Learn more about our Practices pillar initiatives in our most recent Sustainability Report.