Our approach

TODO:

Inchcape is on an ambitious growth journey powered by our Accelerate strategy.

The Accelerate strategy is our response to an industry undergoing unprecedented change and is designed to maximise the significant opportunities presented by current and future automotive trends.

Our growth drivers

Distribution excellence

Vehicle Lifecycle Services

Our enablers

Culture and Capabilities

Digital, Data & Analytics

Efficient Scale Operations

Our ambition is to become the undisputed number one distribution partner for automotive manufacturers, the employer of choice for current and future employees and the stock of choice for our investors.

Underpinning our business operations is our Responsible Business strategy and ‘Driving What Matters’ plan through which we aim to make a positive contribution to the communities in which we operate and to society at large.

Business Model

Our competitive advantage

  • A well invested business loading digital platform

  • OEM partnerships up to 54 years

  • Excellent track record delivery

  • Global scale advantage, 40+ markets, 40+ brands

  • Strong financial position

Why OEMs partner with Inchcape

  • Distribution is our specialism
  • We are nimble, fast and efficient
  • OEMs’ focus (capital and expertise) is on larger markets and powertrain evolution
  • We have been helping car brands grow for decades
  • We have developed market-leading technology
  • Strong global governance for emerging markets

Differentiated Distribution

Inchcape’s value chain comprises six key elements which provide full spectrum ‘Differentiated Distribution’ services for our original equipment manufacturer (OEM) partners:

Retail Services Aftermarket Services Channel Management Logistics Brand & Marketing Digital Customer experience Local Market Expertise Data Analytics Connected Global Platforms Product Planning

  1. Product Planning Through extensive market knowledge, informing the planning and design of new models, tailoring to the needs of each geography.

  2. Logistics Operating comprehensive port or border to showroom connections to remove the logistical burden from our OEM partners.

  3. Brand & Marketing Proposition development and brand positioning from pricing to promotion, maximising market share for our partners.

  4. Channel Management Optimising reach and communications to our customers and driving conversion through personalised and tailored marketing.

  5. Selecting and appointing independent dealers, optimising the retail portfolio across each market and implementing the omni-channel network for new and used sales, and Finance and Insurance (F&I).

  6. Servicing, body shop and parts via the omni-channel retail network, and multi-brand parts distribution.

Our value chain is differentiated from others by our investments in digital customer experience, in data analytics, our global connected platform that enables us to deploy our processes consistently worldwide, and deep local market expertise.