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by trust

Chairman’s Statement

Value Creation

“I am pleased that the
Group has again
demonstrated its solid
fundamentals with another
year of robust profit growth.”

Download the chairman’s statement

Chief executive’s review

A vision and
strategy for
the future

The Group saw broad
based growth across
our portfolio of 26
geographic markets.

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Download the ceo’s review

2015 Highlights

Another year of robust
trading performance

  • Building on our long-term record of success

  • Another year of strong cash generation

  • Operational successes

    • Robust revenue growth of 7.8% and
      operating profit growth of 10.3%,
      underlying at constant currency
    • Strength from our diversified portfolio,
      including a strong performance by
      our Emerging Markets segment
    • Growth in our high margin
      Aftersales operations
    • Record New vehicle volume
      for Subaru in Australia
    • Underlying operating margin
      expansion of 20 bps to 4.7%
  • Strategic highlights

    • Building on the Group’s strong fundamentals
      to stay ahead of our competitors
    • Adapting to changes in the global
      automotive industry:
      • Leading in customer experience
      • Delivering the full potential from all our
        revenue streams
    • Leveraging our strategic assets:
      • Becoming vehicle manufacturers’
        partner of choice
      • Leveraging our global scale
        and investing to accelerate growth
Download our performance highlights

Our value chain

We operate across every link of the post-factory automotive value chain for our OEM partners, providing a highly efficient, customer-focused route to market that delivers shared rewards at every stage.

  • Product
    planning and
  • Brand
  • New and
    used car retailing
  • Aftersales
  • Trusted

    “It is very rewarding to see our OEM partner Fuji Heavy Industries relying on our local market knowledge and expertise to develop Subaru products that are entirely appropriate for our local market –€“ it’s a real partnership that only works because they trust us.”

    –€” Nick Senior,
    Managing Director, Inchcape Subaru Australia

  • A trusted

    “Brand value is at the centre of our marketing strategy. We go to enormous lengths to create strong brand equity by translating brand values into visible customer benefits. We constantly educate and support our third party dealer network, in accordance with our customer focused philosophy to enable them to deliver a stand-out customer experience and grow market share.”

    –€” Eleanna Vitta,
    Marketing Director (left), and Eirini Flouda, e-Business Manager Toyota Hellas

  • A trusted

    “We know that buying a vehicle, New or Used, is a huge decision. We aim to build our customers’ trust over the long term over many purchases, simply by making sure we never give them even the slightest reason to consider going elsewhere.”

    –€” Peter Eaton, Franchise Director
    Jaguar LandRover, Inchcape UK

  • trusted

    “Getting a service or repair right first time is just the starting point –€“ we just love going that extra step to try to make customers actually look forward to bringing their car in for a service”

    –€” Thong Chee Wah,
    Technician, Borneo Motors Toyota

Download our value chain