Our strategy

Inchcape’s strategy is built around our Vision to become the world’s most trusted automotive Distributor and Retailer

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LEAD IN CUSTOMER EXPERIENCE

As the global automotive industry rapidly evolves, the purchasing behaviour and service-level expectations of consumers are clearly changing. We will invest to maintain our position as leader in customer service innovation in automotive Distribution and Retail, with digital a key priority.

BECOME THE OEM PARTNER OF CHOICE

We have a very strong portfolio of brands. We now need to build on our OEM partnerships to ensure that we thoroughly deserve to achieve the status of ‘partner of choice’ across all our relationships, and then to robustly defend that position.

 

DELIVER THE FULL POTENTIAL ON ALL OUR REVENUE STREAMS 

The addressable market for Aftersales is set to grow faster than New car sales. The Used car market, which is typically a multiple of that of New cars in most of our territories, is a further growth opportunity. Finance and Insurance (F&I) is another significant focus for growth.

 

LEVERAGE OUR GLOBAL SCALE
 

We aim to maximise the opportunity of our unique position in the automotive industry to share more expertise and best practice across our organisation, leveraging our global scale to improve collaborative working and cost optimisation.

 

INVEST TO ACCELERATE GROWTH

The automotive Distribution and Retail markets are highly fragmented; we apply a disciplined use of capital to fuel further growth through selective participation in market consolidation.