OUR BRAND PARTNERS
We focus on six leading manufacturer groups as our core brand partners, which between them deliver around 90% of our profit.
These valued partnerships allows for a consistently robust product line-up across the Group.
Rather than spread our focus we choose to truly understand the brands we work with and to deliver them in an exceptional way. This is an important strategic decision, which enables us to benefit from ever-deeper relationships and to build best-in-class market share and a superior customer experience.
We have represented Toyota, for example, for over 45 years in the UK, Hong Kong and Singapore, Mazda for over 30 years in Hong Kong and Mercedes-Benz and Volkswagen for over 25 years in the UK. By working with a select number of core partners, Inchcape has a portfolio of brands which are outperforming and leading the industry worldwide.
KEY PARTNER RELATIONSHIPS
Toyota Motor Corporation
Jaguar Land Rover Limited
Mercedes-Benz Retail Group
CREATING SUPERIOR CUSTOMER SERVICE
Our core purpose is ‘to create an incredible customer experience for the best car brands in the world’. Delivering differentiated customer service is the over-arching strategic goal for the Group.
Underpinned by customer insights and cutting edge retail metrics, Inchcape Advantage, our programme to deliver consistently superior customer experience in every centre through our proprietary processes, is driving a sustained and continuous improvement in performance.
At the heart of this commitment, we conduct c.14000 customer satisfaction interviews each month, which provide valuable insights to drive revenue ahead of our competitors.
This has successfully established us as the global industry leader and a partner of choice for the world’s leading automotive manufacturer groups.