OUR BRAND PARTNERS
We have long-standing partnerships with the world’s leading automotive OEM groups.
These valued partnerships allows for a consistently robust product line-up across the Group.
Rather than spread our focus we choose to truly understand the brands we work with and to deliver them in an exceptional way. This is an important strategic decision, which enables us to benefit from ever-deeper relationships and to build best-in-class market share and a superior customer experience.
For example, our partnership with Toyota is the longest in our portfolio, with 53 years of representation as a distributor in geographies that reach from South East Asia to East Africa and from Europe to the Americas.
By working with a select number of core partners, Inchcape has a portfolio of brands which are outperforming and leading the industry worldwide.
SEVEN CORE PARTNERSHIPS
Toyota Motor Corporation
Jaguar Land Rover
CREATING SUPERIOR CUSTOMER SERVICE
Our core purpose is ‘to create an incredible customer experience for the best car brands in the world’. Delivering differentiated customer service is the over-arching strategic goal for the Group.
Underpinned by customer insights and cutting edge retail metrics, Inchcape Advantage, our programme to deliver consistently superior customer experience in every centre through our proprietary processes, is driving a sustained and continuous improvement in performance.
At the heart of this commitment, we conduct c.17000 customer satisfaction interviews each month, which provide valuable insights to drive revenue ahead of our competitors.
This has successfully established us as the global industry leader and a partner of choice for the world’s leading automotive manufacturer groups.