The focus for our Retail operations is on scale.
Consolidation in developed markets is proving the case for fewer, bigger, better retail operations. It provides for an improved Customer experience, creates scale vehicle and aftersales activity and promotes investment in good management and infrastructure, which ultimately generates higher returns.
We build scale regionally in our markets by channelling our investment into specific geographic areas to provide economic and operational advantage.
We also build scale relationships with our core brand partners where we aspire to represent around 10% of their network in each country. This provides real marketing efficiencies. We operate a dedicated brand management structure to ensure focus, a better understanding of our partner’s brand values and the establishment of enduring relationships.
Our approach to retailing is totally Customer-centric. We aim to create a differentiated customer experience through our Inchcape Advantage programme and, by building on our brand partners’ Customer programmes, deliver a real competitive advantage. Our retail businesses benefit from multiple income streams from the sale of new and used vehicles, finance and insurance products, servicing, parts and accessories.
As our brand partners pursue their expansion plans in the high growth emerging markets, they look to establish strong and efficient retail operations, learning from the consolidation activities in more developed countries. From the onset they will benefit from fewer, bigger and better retail sites offering world-class retail standards to their Customers. We are in a leading position to partner them in their growth plans.
