Corporate responsibility (CR) is very important to the Inchcape Group and we continue to be committed to integrating socially responsible behaviour into every aspect of how we operate and define ourselves.
This section of the website sets out the key principles of and activities around our CR Programme. At Inchcape we take responsibility for the impact our activities have on:
Our success as a business depends on maintaining a high level of engagement of our people in every market in which we operate. We recognise that it is our people who bring our Core Purpose of Creating the Ultimate Customer Experience for our Brand Partners to life.
We place strong emphasis on the quality of our customer service and in 2007 we launched the Customer 1st initiative as part of the Inchcape Advantage programme to deliver outstanding customer service.
With a presence in twenty six countries, the Group’s broad international spread has resulted in a diverse range of people, cultures and lifestyles that enrich our Company.
A suite of CO2 KPIs has been developed in support of our corporate values, our objectives in the area of customer strategy, and our CR commitments. We will align Inchcape with best corporate practice from a broad range of companies, not restricted to motor retailers.
